Opis
Your Responsibilities:
• Full operational responsibility for Retail & E-commerce:
• monitoring, analyzing, and coordinating daily shipment operations to
stores and customers.
• verifying the completeness, accuracy, and timeliness of order fulfillment — from
projections, through pick & pack, to shipment.
• ongoing control of stock levels, inventory, and replenishment processes.
• Ongoing communication with the logistics operator (3PL):
• your main stream: daily operational contact, resolving discrepancies,
overseeing inquiries, explaining OTIF results, handling complaints, and
managing escalations.
• verifying operational data from SAP and 3PL systems (IDOCs, operational
reports, stock comparisons).
• monitoring the accuracy of warehouse processes — inbound, outbound, returns,
cross-docking, and logical warehouses.
• End-to-end operational process management:
• verifying the causes of delays, shortages, system and documentation errors,
and coordinating their resolution.
• analyzing sales, inventory, and turnover data to improve processes.
• Support for SAP system processes:
• verifying data and identifying discrepancies in documents, IDOCs,
and MM/IM movements.
• cooperating with IT, Master Data, Procurement, and E-commerce teams on
corrections and improvements.
• reporting on KPIs/SLAs (particularly Retail replenishment, OSA, OTIF,
WFR).
Our Requirements:
• Experience in logistics operations in retail and/or e-commerce (preferably in a 3PL environment).
• Advanced knowledge of MS Excel (reporting, data analysis, pivot tables).
• Advanced knowledge of SAP (SD/MM/IM modules) or another ERP/WMS system, as well as familiarity with system processes.
• Ability to work with large amounts of data and thrive in a fast-paced, operational environment, responding effectively to immediate needs.
• Ability to adapt to a dynamic, operational environment and respond quickly to ongoing business needs.
• Strong communication skills, proactivity, and a high degree of independence.
• Experience in maintaining collaborative, partnership-based relationships with 3PL providers.
• Excellent organizational skills, independence, and attention to detail.
• Proficiency in spoken and written English at a level that enables fluent business communication.
We Offer:
• Full-time employment based on an employment contract.
• The opportunity to implement your own ideas and have a real impact on processes.
• Opportunities for professional development in a dynamic retail environment.
• Benefits package – private healthcare, life insurance, MultiSport card, and MultiLife program, discounts on products, and wellbeing initiatives.
• Hybrid work model (3 days weekly from Mszczonów, Tarczyńska 111, 2 days weekly home office).
